GENERAL TERMS AND CONDITIONS (AGB)

Note: This English translation is provided for convenience only. The German version is legally binding.

These terms govern the contract between you and us, Global Pioneers. Please read them carefully. If you have any questions, feel free to contact us at any time. Basic provisions

(1.1) These terms and conditions apply to all travel contracts between you as the traveller and us, Global Pioneers, as the tour operator. Any deviating terms of your own only apply if we expressly agree to them.

(1.2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their self-employed professional or commercial activity. Ordering process and conclusion of contract

(2.1) After our introductory call, we send you the expedition questionnaire. By submitting the document “Expedition Questionnaire” (“Expeditionsfragebogen”), you make a binding offer to Global Pioneers to conclude a travel contract on the basis of the current tour announcement for the corresponding trip and for the selected travel period. The submission may be made in writing or electronically. The submission is made by you in the name of and on behalf of all participants listed in the questionnaire. You are liable for all contractual obligations of the listed participants as for your own, provided you have assumed this liability by way of an express and separate declaration.

(2.2) The travel contract comes into effect when we accept your questionnaire. We declare our acceptance with the travel confirmation, which we send you on a durable medium, usually by email. Your participation is then bindingly confirmed.

(2.3) The minimum age for customers is 18 (completed) years. Services

(3.1) The scope of the contractually owed services results from the service description in the respective applicable tour announcement of Global Pioneers in conjunction with the individual travel confirmation sent to you, which confirms the conclusion of the contract.

(3.2) Services that you book directly with third-party companies as third-party services are not part of the tour operator's scope of services (e.g. sporting events, excursions, sightseeing tours, exhibitions, etc.).

(3.3) Described wildlife sightings cannot be guaranteed, as they are natural experiences with free-roaming wild animals whose behaviour is not 100 % predictable. In the event of no sighting, no refund of the tour price is possible.

(3.4) If the customer does not make use of individual travel services duly offered to them by Global Pioneers, for reasons attributable solely to the customer (e.g. due to early return travel, illness or inability to travel), the customer is not entitled to a pro-rata refund of the tour price. Payment

(4.1) After receipt of the travel confirmation, a deposit of 20 percent of the tour price is due within 14 days of the invoice date. The deposit is credited towards the tour price. You pay the remaining balance no later than 30 days before the start of the trip, provided the trip can no longer be cancelled for the reason stated in clause 9.1. If you book later than 30 days before the start of the trip, the full tour price is due immediately.

(4.2) If payments due towards the tour price are not received despite a reminder and the setting of a reasonable deadline, Global Pioneers is entitled to withdraw from the contract and cancel the booking. In this case, Global Pioneers may charge you withdrawal costs based on clause 6.2 below, provided you did not yourself have a right to refuse payment.

(4.3) Withdrawal compensation pursuant to clause 6.2 and additional costs pursuant to clause 7.1 are due upon invoicing. Contract changes after conclusion of the contract

(5.1) Global Pioneers reserves the right to unilaterally change contract terms other than the tour price after conclusion of the contract, provided the changes are insignificant and are not brought about contrary to good faith (e.g. reasonable route changes for safety or weather reasons). We must inform you of the change clearly, comprehensibly and in a prominent manner on a durable medium (e.g. by email or SMS). The change is only effective if it meets these requirements and is declared before the start of the trip. (5.2) The instructions of our guides and expedition leaders serve your safety and the safety of the group. Please follow them at all times. Clause 9.2 governs what applies in the event of serious misconduct. Withdrawal by the customer before the start of the trip, cancellation compensation

(6.1) You may withdraw from the trip at any time before the start of the trip. The withdrawal must be declared to Global Pioneers. The decisive factor is the receipt of the declaration of withdrawal. We recommend that you declare the withdrawal on a durable medium (e.g. by email).

(6.2) If you withdraw from the travel contract, Global Pioneers may demand reasonable compensation. It is determined by the period between the receipt of the declaration of withdrawal and the start of the trip, the expected savings in expenses and the expected income from other use of the travel services. For this purpose we have set the following flat rates as a percentage of the tour price: more than 120 days before the start of the trip: 0 percent 120 to 61 days before the start of the trip: 35 percent 60 to 31 days before the start of the trip: 65 percent 30 to 15 days before the start of the trip: 85 percent from 14 days before the start of the trip and in the event of non-arrival: 100 percent

The date stated in the travel confirmation is considered the start of the trip. Non-arrival means that you do not arrive at the stated starting point in time.

You are free to prove that we have incurred no damage or substantially less damage than the respective flat rate. In this case you owe only the damage actually incurred.

(6.3) Your right to withdraw without payment of compensation pursuant to § 651h Abs. 3 BGB (German Civil Code) remains unaffected if unavoidable, extraordinary circumstances occur at the destination or in its immediate vicinity which significantly impair the performance of the trip or the carriage of persons to the destination. In that case we will refund payments made without undue delay, at the latest within 14 days. Services that you have acquired outside our offer (e.g. flights) will not be refunded.

(6.4) Instead of withdrawing, you may rebook once free of charge up to 60 days before the start of the trip to another date of the same expedition offered by us, provided a place is available on that date. If the new date is more expensive, you bear the difference. Substitute participant

(7.1) Within a reasonable period before the start of the trip, you may declare on a durable medium (e.g. by email) that a third party shall take over your rights and obligations under the travel contract. The declaration is in any case deemed timely if it is received by Global Pioneers no later than seven days before the start of the trip. We may object to the entry of the third party if this third party does not meet the contractual travel requirements. If a third party enters into the contract, the third party and you are jointly and severally liable to Global Pioneers for the tour price and the additional costs arising from the entry of the third party. We may only demand reimbursement of additional costs if and to the extent that these are reasonable and have actually been incurred by us. We must provide you with proof of the amount of additional costs incurred as a result of the entry of the third party. Travel insurance

(8.1) Unless stated otherwise, no insurance is included in the tour price. We expressly recommend that you take out the following insurance policies:

– travel cancellation insurance, – baggage insurance, – trip interruption insurance, – travel accident insurance, – international travel health insurance, including the costs of repatriation due to accident, illness or death

(8.2) To take part, you need international travel health insurance that covers medical treatment, recovery, rescue and repatriation in the destination country. You must show us proof of it no later than 14 days before the start of the trip. We only note that the proof was provided and do not store a copy of your policy. If the proof has not been provided by the start of the trip, you cannot take part. This is then treated as a withdrawal pursuant to clause 6.1 with the flat rates set out in clause 6.2.

(8.3) Costs for rescue, recovery, evacuation, medical treatment and repatriation arising from your illness or injury are not included in the tour price. They are borne by you or your insurance, unless we are responsible for the illness or injury. In an emergency, we support you as far as we are able to on site. If we advance costs on your behalf, you reimburse us within 14 days of invoicing. Withdrawal and termination by Global Pioneers

(9.1) A minimum number of participants applies to each expedition. It is stated in the tour announcement and in your travel confirmation. If it is not reached, we may withdraw from the contract up to 30 days before the start of the trip at the latest. If it becomes apparent earlier that it will not be reached, we will let you know immediately.

(9.2) We may terminate the contract without notice if, despite a warning, you persistently disrupt the trip or behave in breach of the contract to such an extent that the immediate termination of the contract is justified. This is the case in particular if you a) fail to follow the guides' safety instructions despite a warning and thereby endanger yourself or others, b) threaten, harass or repeatedly treat fellow travellers, guides or people on site in a demeaning way, c) endanger the safety of the group while under the influence of alcohol or drugs.

If there is an immediate danger to life or limb, a prior warning is not required. If we terminate, we retain the claim to the tour price. However, we credit what we save in expenses as a result or obtain from other use of the services. You bear the additional costs of your early return transport yourself.

(9.3) Global Pioneers may furthermore withdraw from the contract before the start of the trip if we are prevented from fulfilling the contract due to unavoidable, extraordinary circumstances. In this case, we must declare the withdrawal without undue delay after becoming aware of the reason for the withdrawal.

(9.4) If we withdraw from the contract pursuant to clause 9.1 or 9.3, we lose the claim to the tour price. We refund payments already made to you without undue delay, at the latest within 14 days of the withdrawal, in money. We provide no compensation for services that you have booked yourself outside our offer, such as flights. Duties of the customer to cooperate: checking your physical constitution

(10.1) Important: Before the trip, you are obliged to carefully check for yourself, if necessary with expert medical advice, whether participation in the trip, with its specific contents and its route through extreme climatic conditions, is actually compatible with your physical condition, constitution and current state of health. In doing so, you must take into account that the booked trip is an expedition into remote and difficult-to-access regions in which emergency evacuation is not always available. Only first aid provided by the expedition leaders is available.

(10.2) Please provide complete and truthful information in the expedition questionnaire and tell us about any changes up to the start of the trip. If it turns out before the start of the trip that information was incorrect or incomplete in material respects and safe participation is therefore not possible, we may withdraw from the contract. We then demand compensation pursuant to clause 6.2.

(10.3) If you cannot start the trip due to illness or for another reason relating to you personally, this is treated as a withdrawal pursuant to clause 6.1. Travel cancellation insurance usually covers such cases. Obligations of the customer, remedy, setting of a deadline before termination by the customer

(11.1) You must notify the local tour management of Global Pioneers, or use the address / telephone number stated below, of any defects that arise, without undue delay, and request remedy there within a reasonable period. The contact number can always be found in the travel confirmation. To the extent that Global Pioneers was unable to provide a remedy as a result of a culpable failure to give notice, you are not entitled to assert the rights set out in § 651m BGB or to claim damages under § 651n BGB. If you request remedy, Global Pioneers must remedy the travel defect. We may refuse the remedy if it is impossible or if, taking into account the extent of the travel defect and the value of the travel service concerned, it would involve disproportionate costs. Global Pioneers may provide a remedy by providing a substitute service of equal or higher value. If Global Pioneers is entitled to refuse to remedy the defect and the defect affects a significant part of the travel services, Global Pioneers must offer a remedy in the form of reasonable substitute services.

(11.2) If a trip is significantly impaired as a result of a defect and Global Pioneers does not provide a remedy within a reasonable period, you may terminate the travel contract within the framework of the statutory provisions; for evidentiary reasons, a written or electronic declaration is recommended. Liability

(12.1) We are liable in accordance with the statutory provisions. For damages that are not bodily injuries and that we have not culpably caused, our liability is limited to three times the tour price. This limitation does not apply to bodily injuries or to culpably caused damages.

(12.2) If international conventions or provisions based on them that limit the liability of the service provider performing a travel service apply to that service, we may also invoke them in relation to you.

(12.3) We are not liable for services that we merely arrange as third-party services, such as an excursion run by a local provider, if they are expressly marked as third-party services, with the name of the provider, in the tour announcement and in the travel confirmation. This does not apply if we have breached our own obligations, such as duties to advise, inform or organise. Passport and visa requirements, health formalities

(13.1) Global Pioneers informs you about the passport and visa requirements as well as the health formalities that are required for the trip and the stay, and states an approximate period of time needed for obtaining any documents. However, compliance with all regulations relevant to carrying out the trip is your responsibility. All disadvantages arising from non-compliance with these regulations are at your expense, unless they result from incorrect information or a failure to provide information on our part.

(13.2) If you do not comply with the entry regulations of individual countries and are thereby prevented from taking part in the trip, the tour operator may charge you the corresponding withdrawal fees. Global Pioneers assumes no liability for the timely issuance and receipt of necessary visas, travel permits and/or other documents by the respective diplomatic mission if you have commissioned Global Pioneers to obtain them, unless Global Pioneers has culpably breached its own obligations.

(13.3) You are yourself responsible for obtaining and carrying the necessary travel documents, for any vaccinations and health precautions that may be required, and for compliance with customs and foreign exchange regulations. Data protection and recordings

(14.1) How we process your personal data, in particular the information from the expedition questionnaire, is explained in our privacy policy at www.globalpioneers.de/en/datenschutz.

(14.2) We only use photos and videos in which you can be recognised for our advertising if you have given separate consent. This consent is voluntary and not a condition of your booking. Vouchers

(15.1) Our vouchers are free of charge and cannot be purchased. They are valid for two years from issue and only for an expedition by Global Pioneers. You can redeem a voucher once and give it to another person as a gift, but you cannot resell it. Several vouchers cannot be combined. The usual participation requirements, including the introductory call, also apply when you use a voucher. Recordings during the trip

(16.1) Photos, videos and sound recordings for private purposes are welcome as long as they do not disrupt the course of the expedition. You only publish recordings in which fellow travellers can be recognised with their consent.

(16.2) If you want to use the expedition professionally or for advertising, for example as a journalist, creator or for a paid collaboration, you need our prior consent in text form. Please let us know before you book. Miscellaneous

(17.1) If a provision of these terms is invalid, the rest of the contract remains valid. The statutory provision takes the place of the invalid provision.

(17.2) The contract is governed by German law. If your habitual residence is in another country, you additionally retain the protection of the mandatory consumer protection provisions of that country.

(17.3) If you are a merchant or a legal person, the place of jurisdiction is Dresden. The same applies if you move your place of residence abroad after the conclusion of the contract or if your place of residence is unknown at the time the action is filed.

(17.4) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Tour operator:

Global Pioneers, owner Milan Binder, Bischofsweg 28, 01099 Dresden, Germany Phone: +49 1522 5930279, Email: info@globalpioneers.de, Website: www.globalpioneers.de

Essential characteristics of the service: None of the trips offered by Global Pioneers are long-haul or study trips in the conventional sense; rather, they are trips with a greater or lesser degree of expedition character – into areas with poor or no tourist infrastructure. Despite careful advance planning, we depend on the local conditions with regard to accommodation, food, transport, etc. A comparison with Central European standards cannot be expected. Likewise, no comparison can be drawn with conventional round trips that rely on well-established tourist infrastructure! Global Pioneers tours each have an individual character, with all the limitations this entails. The trips require that you as a participant meet the respective information given in the tour character description, and a cooperative, flexible and positive basic attitude on the part of the participants is assumed.